I have the extreme privilege of being the public face of the Men’s Shelter of Charlotte. It’s an honor to represent a great organization and the incredible men we serve. But, I’m under no illusion that the Men’s Shelter is about me. I happen to be the leader, its the talented, committed, passionate staff and volunteers who make the Men’s Shelter something special. Two of our servant leaders work tremendously hard behind the scenes day and night to make sure our guests are safe and put on a path towards achieving the goals they set for themselves. Pam Neal is our Shelter Director and, at twelve years and counting, our longest tenured employee. Pam ensures both of our shelters are ready to care for almost 400 men each night. She oversees the largest team of employees and touches the lives of every single man who walks through our doors. She gets to be the surrogate mother, the enforcer, and the one who sets expectations and holds folks accountable – always for their own good and with a heart of gold. Stephanie Wheless is our Program Director, overseeing a team of housing and income specialist case managers. Stephanie ensures that all of the men we serve have a case manager and develop a plan unique to their needs and goals so they can obtain or increase their income and then move into more appropriate housing as quickly and effectively as possible. Orchestrating their staffs and our volunteers to work as a team, Pam and Stephanie are responsible for over 350 men moving out of the shelter and into more appropriate housing since July 1st while also providing safe emergency shelter that meets basic needs to all men experiencing homelessness in our community who seek our assistance. Sometimes they have to show pure grace and sometimes they have to show tough love, because at all times their focus is on ending homelessness for the men we serve.